Incorrect Trial Expiry Banner in UI

Løst 17. Apr 2025 kl. 08:20 MDT

We identified a recent frontend change that was causing the issue.
We’ve rolled back that change and confirmed that the issue is now resolved.

Problemer identificeret 17. Apr 2025 kl. 03:17 MDT

We’ve identified a recent frontend change deployed yesterday that may be causing the issue. We’re in the process of rolling back that change and will monitor to confirm if this resolves the problem.

Undersøgelse 17. Apr 2025 kl. 01:23 MDT

We are currently investigating an issue where some customers are seeing a banner in the UI indicating that their trial has ended and that no payment method is on file.
This appears to be a display issue only — all accounts we’ve reviewed do have valid payment methods registered, and there will be no disruption to any running services.
We will provide updates as we learn more. Thank you for your patience while we work to resolve this.