We are affected by AWS outage in us-east-1

Resolved Oct 20, 2025 8:52 PM MDT

The earlier issue causing intermittent failures when creating new services in the us-east-1 region has been resolved.

The underlying AWS service incident has been marked as resolved on the AWS Service Health Dashboard.

We’ve verified that all Timescale Cloud systems are now operating normally, and no further related errors are being observed.

However, some read replicas may still be slightly behind due to temporary network connectivity issues between primaries and S3 during the outage. These should automatically catch up and return to normal synchronisation over the next few hours.

Thank you for your patience and understanding while this issue was being investigated.

Problem Identified Oct 20, 2025 2:34 AM MDT

We are currently investigating intermittent failures when creating new services in us-east-1 region.
If you already have a running service, connections should continue to work as expected.

https://console.cloud.timescale.com/ is operational, although we’ve received some reports of certain assets not loading properly.

This issue appears to be related to an ongoing AWS service outage, which is also being reported on the AWS Service Health Dashboard.

At this time, we are not aware of any further impact.
We’ll provide an update as soon as more information becomes available.